Looks designer but at a fraction of the cost.
I’ve washed it several times and the colour hasn’t faded at all.
My order arrived quicker than expected—super impressed.
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[message]This website is operated by Nancy & Mae Savannah. Throughout the site, the terms “we”, “us” and “our” refer to Nancy & Mae Savannah. Nancy & Mae Savannah offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”, “Terms of Service”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.
Any new features or tools added to the current store shall also be subject to these Terms. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you.
1.1 These General Terms and Conditions (“Terms”) govern your use of our website and all purchases made through our webshop.
1.2 By accessing our website, placing an order, or otherwise engaging with us, you agree to be bound by these Terms in full.
1.3 These Terms include and incorporate our Privacy Policy, which explains how we handle your personal data.
1.4 We recommend printing a copy of these Terms for future reference.
2.1 You represent and warrant that you are at least 18 years of age and have the legal capacity to enter into a binding contract.
2.2 By placing an order, you confirm that:
(a) you have read these Terms in full;
(b) you are purchasing for personal, non-commercial use only; and
(c) you agree to comply with all obligations stated herein.
2.3 If you do not agree to these Terms, you may not place an order.
3.1 We reserve the right to refuse Service to anyone for any reason at any time.
3.2 Your content (excluding credit card data) may be transferred unencrypted across networks and modified to meet technical requirements. Credit card data is always encrypted during transfer.
3.3 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission.
3.4 Headings are for convenience only and do not affect interpretation.
3.5 These Terms include and incorporate our Privacy Policy, which explains how we handle your personal data.
4.1 We are not responsible if information on this site is inaccurate, incomplete, or outdated. The material is provided for general information only.
4.2 Historical information is for reference only.
4.3 We may modify site contents at any time without obligation to update them.
4.4 You agree it is your responsibility to monitor site changes.
5.1 Prices for products are subject to change without notice.
5.2 We may modify or discontinue the Service at any time without notice.
5.3 We are not liable for modifications, price changes, suspension, or discontinuation of the Service.
6.1 Certain products or services may be available exclusively online and subject to limited quantities.
6.2 All returns or exchanges must follow our Refund Policy.
6.3 We have made every effort to display product colors and images accurately but cannot guarantee your screen’s display.
6.4 We reserve the right to:
6.5 We do not warrant that product quality will meet expectations or that errors will be corrected.
7.1 All product prices listed on our website include delivery costs but exclude taxes, duties, and other government charges.
7.2 All orders are shipped “duty unpaid and untaxed”. You are the importer of record and responsible for paying any customs duties, import VAT, or additional fees imposed by your country.
7.3 As import regulations vary, you are responsible for ensuring compliance with the laws of your country.
7.4 We strive for accurate pricing. In case of error:
7.4.1 We will notify you and give the option to reconfirm at the correct price or cancel.
7.4.2 If you do not respond, the order will be cancelled and refunded.
7.5 We are not obliged to fulfil an order where a pricing error has occurred, even if you received an order confirmation.
8.1 Orders are subject to product availability.
8.2 A binding contract arises only when we send you an Order Confirmation.
8.3 Orders containing multiple items may be shipped separately.
8.4 We reserve the right to refuse or cancel an order, even after confirmation. If cancelled, a full refund will be provided.
9.1 At Nancy & Mae Savannah, we offer various safe and convenient payment options, as described below.
(a) Credit Cards (Visa, MasterCard, American Express, Maestro via Stripe)
(b) Digital Wallets (Apple Pay, Google Pay)
9.2 Our payment provider Stripe ensures secure processing of your payment.
How it works:
(a) Enter your credit card details during checkout.
(b) Your information is encrypted and processed securely.
(c)Your card will be charged once the order is completed.
9.3 Security
Security Your safety is our priority. All transactions are processed through secure and encrypted payment systems to protect your personal and financial information.
9.4 Fraud, Unauthorized Use, and Chargebacks
9.4.1 We are not responsible for any unauthorized use of your credit, debit or prepaid cards by third parties, even if these cards have been reported stolen. We may inform relevant authorities (including credit reference agencies) of fraudulent payments or illegal activity.
9.4.2 You may not:
(a) chargeback or attempt to chargeback any payment you have made; or
(b) reverse any payment you have made.
9.4.3 You shall indemnify us fully for any chargebacks or payment cancellations, including all related losses, costs, liabilities, or expenses we incur as a result.
10.1 We strive to provide a smooth delivery experience. Free Standard Shipping is available for all orders within the US.
10.2 Insured Priority Shipping includes:
10.3 Order cut-off time is 23:45 ET (US Eastern Time).
10.4 Processing time: few hours to 2–6 business days. Delivery time: 7-14 working days, sometimes up to 4 weeks.
10.5 Delivery times are estimates only. We are not responsible for delays due to customs, carriers, peak periods, or other factors beyond our control.
10.6 We cannot deliver to:
10.7 Customers must arrange re-delivery or collection if the courier’s first attempt fails. Uncollected packages returned to us will incur a 15% restocking fee.
10.8 We are not responsible for shipments marked “Delivered” by the courier. See Insured Priority Shipping for coverage rules.
10.9 All customs duties, taxes, and charges are your responsibility.
11.1 Orders may be cancelled within 12 hours of order confirmation, provided processing has not started.
11.2 A 15% cancellation fee applies if you cancel within this period.
11.3 Once processing or shipping begins, cancellations are no longer possible. Returns must follow Section 12.
11.4 Cancellations due to delays (processing longer than 3 days or transit longer than 10 days) or based on external reviews/social media are not accepted.
12.1 You may return products within 30 days of delivery (exceptions apply for hygiene products).
12.2 Returned products must be unused, undamaged, and in original packaging.
12.3 Customers must provide reason and clear photo/video evidence of the product and packaging before authorization.
12.4 Customers are responsible for return shipping costs. Tracked service is required.
12.5 Refunds:
(a) Full refunds are processed within 3–5 business days upon approval.
(b) Partial refunds/goodwill refunds may be offered in certain cases.
(c) A 15% restocking fee applies to packages refused, unclaimed, or returned due to non-collection.
13.1.1 Orders that are marked as “Delivered” by the courier shall be deemed final.
13.1.2 Customers are responsible for verifying delivery by checking with neighbors, household members, and common delivery spots.
13.1.3 In cases of non-receipt, a Certificate of Loss must be obtained from the courier or postal service and submitted to us within 48 hours of the recorded delivery.
13.1.4 Claims submitted without a valid Certificate of Loss will not be accepted.
13.2.1 Customers must provide clear photographic or video evidence of the defective or incorrect product.
13.2.2 Upon approval, the customer will receive a free replacement of the same product or an equivalent product at our discretion.
The following are not considered quality defects and therefore do not qualify for free returns, full refunds, or replacements:
13.4.1 Customers must first contact the courier to attempt re-delivery of the order.
13.4.2 If re-delivery is unsuccessful, a replacement may be arranged upon payment of 30% of the original order value to cover reshipment costs.
13.4.3 Refused or uncollected packages that are returned to us will be refunded minus a 15% handling fee.
13.5.1 Lost package claims will be investigated promptly with the courier.
13.5.2 If a package is confirmed as lost, a replacement will be provided free of charge.
13.6.1 Customers must use tracked shipping methods when returning products to our international warehouse located in Asia.
13.6.2 If a return package remains in customs for more than 15 days, our Customer Support Team will reach out to assist with next steps. In some cases, delays may occur due to unpaid customs duties or related charges. Customers will be offered possible solutions depending on the situation, which may include:
Our team will guide customers through the available options based on each case
13.6.3 Customers are responsible for ensuring that all required customs documentation and payments are completed.
13.6.4 Failure to provide proper customs documentation or pay applicable charges may result in delays or refusal of the return, for which we are not responsible.
14.1 We may provide access to third-party tools “as is” without warranties.
14.2 We are not liable for third-party tools or content.
14.3 Third-party links may lead to unaffiliated sites — please review their terms.
14.4 Complaints or issues with third-party products must be directed to them.
15.1 You grant us unrestricted rights to use, edit, and publish any comments or materials you submit.
15.2 We are not obligated to maintain comments in confidence or provide compensation.
15.3 You must not violate third-party rights or submit unlawful or harmful material.
15.4 You are solely responsible for your submissions.
16.1 We do not warrant that our website is secure or free from errors or viruses.
16.2 It is your responsibility to configure your information technology, computer programs and platform to access our website. You must use your own anti-virus software.
16.3 You must not misuse our website by knowingly introducing viruses, Trojan horses, worms, logic bombs or other harmful or technologically harmful material.
16.4 You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website.
16.5 You must not attack our website through a denial of service (DoS) attack or a distributed denial of service (DDoS) attack.
16.6 If we believe that you have breached the provisions of this clause 16, your right to use our website will cease immediately. We may report any breach to the relevant law enforcement authorities and will do so if required to do so by applicable law.
17.1 We are not responsible for delays, losses, or damages caused by circumstances outside our reasonable control (including customs, courier delays, strikes, or natural events).
17.2 Subject to applicable law and clause 17.4, we are not liable, to the fullest extent permitted by law, for any losses, damages, or liabilities suffered by you or any third party arising out of or in connection with:
(a) Any Third-Party or User Content;
(b) Any inaccuracies, errors, or omissions in our Website content;
(c) The Products, including their quality, images, description, specifications, or fitness for a particular purpose;
(d) Your reliance on information set out in these Terms or on our Website;
(e) The inability to access, or the unavailability, malfunction, or partial operation of our Website or Services; or
(f) Any delay or failure in performance caused by events beyond our reasonable control, including but not limited to telecommunications failures, power outages, acts of terrorism, strikes, labor shortages, extreme weather, or computer breakdowns.
17.3 We will not be liable to you (whether in contract, tort, negligence, tort or otherwise) for any loss of profits, business opportunities, goodwill, savings or any indirect, special or consequential loss or damage , even if such loss or damage was reasonably foreseeable.
17.4 Our liability under these terms is limited and shall not exceed the greater of either USD 1,000 or five times the price you paid for the Products that gave rise to the liability.
18.1 You undertake to indemnify us, upon request, from all claims, costs and losses that we may suffer as a result of:
(a) A material breach by you of these Terms;
(b) Fraud, negligence, wrongful conduct or neglect in performing your obligations under these Terms; and
(c) Your use of our Website or Services, including interactions with any third-party service providers integrated with our platform (such as payment processors, couriers, or hosting partners).
18.2 We are entitled to claim compensation from you for all reasonable costs we incur in connection with a liability for damages, and all such costs shall be payable on demand.
19.1 If an event of force majeure lasts for more than one week, we may immediately terminate these Terms by written notice without any liability, other than to refund any products you have already paid for but not received.
19.2 We reserve the right, at our sole discretion, to decide how to deal with a force majeure event in order to fulfil our obligations under these Terms.
19.3 For the purposes of this clause, “force majeure” includes, without limitation, natural disasters, war, terrorism, strikes, governmental restrictions, power outages, transport interruptions, pandemics, or failures of third-party systems or networks (including those operated by Shopify, Stripe, or shipping carriers).
20.1 We may change these Terms and Conditions from time to time. We will notify you in advance if we make any material changes that may adversely affect you.
20.2 If you do not agree to the amended Terms, you must stop using our website and stop purchasing our products.
20.3 If you have already accepted these Terms and Conditions, we will request your express consent to a change before you make your first purchase after the changes come into effect.
21.1 Without prejudice to our other rights under these Terms, if you breach these Terms in any way, or if we have reasonable grounds to suspect that you have breached these Terms, we may:
(a) Send you one or more formal warnings;
(b) Temporarily block your access to our website;
(c) Stop processing an order;
(d) Refuse to accept any payment from you;
(e) Permanently ban you from accessing our website;
(f) Block access to our website from computers using your IP address;
(g) Contact one or all of your internet service providers and request that they block your access to our website; or
(h) Take legal action against you, whether for breach of contract or another cause of action.
21.2 If we suspend, block, or prohibit your access to our website or any part of it, you must not take any action to circumvent such suspension, blocking, or prohibition.
22.1 You may stop using the Website at any time.
22.2 We may discontinue providing the Website at any time, with or without reason and with or without notice.
22.3 In addition to clause 22.2, we may temporarily suspend or terminate your access to the Website if your use of the Website may give rise to legal liability, violate these Terms, or disrupt other users' experience of the Website.
22.4 If we suspend or terminate your access to the Website, we will endeavour to give you advance notice. However, we may, at our sole discretion, suspend or terminate your access immediately without notice if required by law or to protect our business, third-party partners, or users.
22.5 We do not guarantee that our website will always be available or that it will operate without interruption. We may temporarily or permanently suspend, withdraw, or restrict the availability of all or part of our website for commercial, operational, or third-party service reasons. We will try to give you reasonable notice before taking such action.
22.6 In the event of termination, suspension, removal, or modification of the website, you are not entitled to any compensation or other payment.
23.1 Termination of these Terms will immediately terminate our obligation to provide customer service to you, except for orders that have already been confirmed and paid for.
23.2 Under no circumstances will you be entitled to any form of compensation from us for loss of rights, loss of goodwill or any other damage caused by the termination of these Terms.
23.3 Termination of these Terms will not affect any rights that have already accrued, and will not affect any terms that expressly apply or are to come into effect after termination. Clauses 17 (Liability) and 18 (Damages) will continue to apply even after termination of these Terms.
24.1 You may not assign any of your rights or obligations under these Terms to a third party without our prior written consent.
24.2 The rights, powers, and remedies set out in these Terms are cumulative and do not exclude any rights or remedies provided by law.
24.3 We have the right to outsource or subcontract the operation of the website and its services (including hosting, payment processing, and logistics) to third-party providers.
24.4 If any provision of these Terms is held to be invalid or unenforceable under applicable law, that provision shall be valid and enforceable to the maximum extent permitted by law. Such invalidity or unenforceability shall not affect the validity of the remaining provisions.
24.5 Our failure to exercise a right or remedy immediately does not waive the right to do so later. Our failure to take action in response to a particular breach does not waive the right to take action in response to a future breach.
24.6 These Terms and Conditions are for the benefit of you and us only and are not intended to be enforceable by any third party.
25.1 These Terms shall be governed by and construed in accordance with the laws of United States, without regard to its conflict of law principles.
25.2 You and we agree that the courts shall have exclusive jurisdiction over any disputes arising under or in connection with these Terms.
25.3 Before initiating legal proceedings, both parties agree to attempt to resolve disputes amicably through negotiation or mediation, where possible.
26.1 In these Terms and Conditions:
26.2 References to “clauses” are to the clauses of these Terms and Conditions.
26.3 The headings in these Terms are for convenience only and do not affect interpretation.
26.4 Words in the singular include the plural and vice versa. Words expressing gender include all genders, and references to “persons” include individuals, companies, organizations, and associations.
26.5 If you have any questions or concerns about these Terms, the Website or the Products, please contact us by email at support@nancymae-savannah.com.
30-Day return or exchange
Changed your mind? Shop confidently with our 30-day return or exchange policy.
Looks designer but at a fraction of the cost.
I’ve washed it several times and the colour hasn’t faded at all.
My order arrived quicker than expected—super impressed.